Refund policy

RETURNS/REFUNDS

We hope you love using our Pup Packs! In the event you change your mind, please send us an email within 30 days of the date of purchase to be eligible for a refund; all components of the product must be returned. Your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to attach the receipt. Pup Pack LLC is unable to provide a return shipping label - return shipping costs are to be borne by the buyer.

1. Email hello@puppack.co to indicate your desire to initiate a return with your order number.

2. Wait for a response from our team regarding next steps and return shipping address.

3. Once your return is received and inspected, we will send an email to notify you of the status of your returned item.

4. If approved, the credit will be automatically applied to your original method of payment within 10 business days.

EXCHANGES

Exchange requests will be handled on a case-by-case basis within 30 days of the date of purchase. Pup Pack LLC is unable to provide a return shipping label - return shipping costs are to be borne by the buyer.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can rectify the issue as soon as possible.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.